Questions and Answers About AZNCS Contracts



Why should I agree to a contract with AZNCS?

By agreeing to a contract you secure a discounted rate for the life of your contract. Any work performed would be billed at the hourly rate (first hour, one hour minimum) and at the one-half hour rate for any additional time. In addition, this would ensure you of regularly scheduled visits by AZNCS (and/or remote visits if applicable) to ensure your computers are properly maintained and updates to OS and virus software are kept current. It is important to remember that once we become more familiar with your equipment setup and the types of work you perform, we will be able to resolve your troubles more quickly. This would also assist us in helping you to assess your future hardware and/or software needs.
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What is covered by this contract?

It is important to remember that this contract covers the cost per hour to perform any service needed to maintain your equipment. This would include normal pro-active maintenance of your computers including operating system updates, virus program updates, software installation, backup maintenance, pop-up and spyware removal. It would also cover the analysis and correction of any problems that may arise while operating your equipment.
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What isn't covered by this contract?

This contract does not cover the cost of hardware or software needed. These costs are the responsibility of the customer. Replacement parts/Software will not be ordered unless approved by the customer. All software is owned by the customer. AZNCS is not responsible for software licensing.
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How long does my contract last?

Your contract is valid for one year and is renewable every year.
Either party may cancel at any time; thirty (30) days notice required.
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Does my contract price change if I add equipment?

No. The hourly rate would not increase because you added equipment in your office. The only change would be the amount of time required to maintain your equipment. Obviously, the more equipment, the more time needed. The time quoted in the contract is only an estimate of the time required to maintain your equipment based on your current setup.
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What if I don't accept this contract? Can I still be supported by AZNCS?

Of Course! AZNCS is always here to support you. The only difference would be the rates charged for any work performed; same professional service by the same professional technicians.
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I've agreed to a contract. What happens next?

AZNCS will arrange a time for your first maintenance visit. During this visit the technician will create an inventory of your equipment and review the software in use. He will also verify that your operating system software and virus scan software is current and up-to-date. All system logs will be reviewed for errors and troubles noted. In addition, we will discuss any problems you may be experiencing at this time. Backup scheduling will be reviewed and discussed at this time. Additional visits will then be scheduled based on your needs and contract. If Remote Services have been accepted the technician will install the software required for this connectivity.
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